FAQS

WHAT DO I NEED TO DO / BRING TO MY APPOINTMENT?

As our dresses are all sold as seen, please do not come to the appointment wearing fake tan or lots of make-up as this can transfer to the dresses.

You may wish to wear the type of underwear you might wear on the day (strapless bra, body-shaping pants etc) although that isn't essential. 

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If you do have your shoes already,  it would be a good idea to bring them, although again its not essential.

The main thing to bring with you is an open mind, as very often a dress you thought you wouldn't like could be 'the one'!

WHAT IS AN 'OFF THE PEG' DRESS?

Off The Peg, also sometimes called an Outlet, means that in most cases the dress you try is the one you get.  Most of them brand new or ex-sample dresses from traditional wedding shops, but we also have some pre-worn dresses, and some brand new, direct from manufacturer dresses.  Just because they are off the peg doesn't mean you are getting a poorer quality dress, and no one would know unless you told them!

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We also now have a small range of brand new dresses that we can order for you in a range of sizes.  They are still great value and don't take too long to order (in some cases as little as 7 days)

DOES OFF THE PEG MEAN THEY ARE DIRTY OR DAMAGED?

Not at all!  We don't buy any dresses that are damaged or stained, and clean them before they go on sale.  Occasionally if some dresses have been tried on a lot, they may need cleaning or a few beads replacing etc.  All dresses are sold as seen, but we will try and point out any imperfections to you, although it is your responsibility to check the dress over fully.

WHEN SHOULD I START LOOKING FOR MY DRESS?

There's no single answer to that question as its very much down to when you are ready.  Some customers buy years before, some just weeks before - and as our dresses are off the peg, in theory you can buy the day before (although we wouldn't recommend it!)  The question to ask yourself is are you ready to commit if you find the perfect dress?  If not, then it may be too early.

I'M A CURVY BRIDE, DO YOU HAVE ANYTHING FOR ME?

Absolutely!  Plus-size dresses are the most popular in our shop, and we work hard to have as much stock as we can in sizes 18+.  Stock changes all the time, but we try and carry dresses up to a 32, and sometimes larger.

CAN YOU ARRANGE FOR THE DRESS TO BE ALTERED /  FITTED TO ME TOO?

Yes, and unlike some shops we don't add a margin or make any profit from fittings!  We do this by giving you the names of specialist bridal seamstresses that we have worked with for many years, and who will work with you and bill you directly - but we are always here if you have any questions or to resolve any issues (although in 12 years we have only had to get involved twice).

CAN DRESSES BE MADE BIGGER OR SMALLER?

It's pretty easy to make dresses smaller - we've even had an 18 fitted to a size 8 - so you can widen your options by looking at bigger dresses.  It's more difficult to make a dress bigger, although there are some options in terms of letting seams out or adding corsets to zip-back dresses.  We have years of experience so are able to advise you of your options.

HOW CAN I PAY FOR MY DRESS?

We now take card payments, and you can pay cash, bank transfer or PayPal, and possibly other electronic methods if agreed.

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Dresses usually need to be paid in full and taken away on the day.  We are however open to discussing splitting the payment into two should you need to, but the dress remains our property until full payment is made.

DO YOU OFFER REFUNDS OR EXCHANGES?

We don't offer refunds, so it's important to be sure its the right dress before you make payments and to check the dress over for minor imperfections to ensure you are happy with them.  All dresses are sold as seen.

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We only offer an exchange at our own discretion under specific circumstances such as pregnancy.  If we agree to an exchange, you will be liable to pay any additional costs if you choose a higher priced dress.  If you choose a lower price dress we don't reimburse you for any difference in price, this is to cover the cost of additional appointments and the original dress being off sale for a period of time.

WHERE ARE YOU?

Our shop is in Hagley, DY9 0PX, which is close to Stourbridge, Halesowen, Kidderminster and Bromsgrove.  We regularly see brides from West Midlands, Worcestershire, Warwickshire, Staffordshire and Shropshire, but over the years have had brides come to us from much further afield to find The One due to the fantastic prices of our dresses.